This is a big one. Ultimately, every person & business is different.

At a minimum, we set up clear systems for you that fit into your business. We’ll be your second brain, making sure you’re thinking about all components of a product launch, blog management system, or onboarding process. And that’s just the beginning!

Great question! This has to do with your success working with an EVA. We need you to be set up systems-wise to support an EVA and other team members. Even if you have systems coming in, we need to ensure that you have the best ones for you and your business so we can all succeed in our mission.

By ensuring your systems are set up just the way you like them, we get to learn about your preferences, which helps us work together seamlessly.

A freelancing VA or solopreneur who isn’t sure how to set up systems will require way more questions and support than our team of highly trained experts. All of our team members are trained in the way we set up systems, so you can rest assured that your Prestridge and Co. team members will be able to hit the ground running when they begin partnering with you.

We do offer packages that do not include a full system set up, if you need to get started faster.

Unfortunately, we hear this a lot! If you’ve ever wondered why the VAs you’ve tried to hire in the past haven’t worked out, you (or they) might have skipped a few steps.

The EVAs at Prestridge & Co. go through an extensive training process that's been honed by working with dozens of small businesses. They’ve learned to think like you would and they become your second brain.

Also, you may have skipped the “getting to know you” step. By taking the time to get to know you and your preferences, we’ll be able to create a seamless experience when handing work over to your EVA.

While it’s rare, this happens. If it does, please know we will assess the situation immediately and work collaboratively with you to come to a solution that works for both parties. If a solution can’t be met, we’ll assign you a new EVA and stay with you both for a few weeks to make sure nothing falls through the cracks and any issues you had before are resolved.

Consistent support is key to growing and maintaining your business and allowing you to step into the CEO role! Many of our clients have been through numerous VAs before they find us…and that’s very frustrating!

By allowing for this 3-month commitment, there is plenty of time to onboard, get comfortable, and see results. I always tell our clients the first month sucks and you wonder why you did this. The second month, you’re starting to get it. By the third month, you’re comfortable with what we’re doing. Then at months 4-6, you’re seeing growth.

It takes time to save time (it takes a little time at the beginning to see the results) and our most successful clients have stuck with us for years after these initial few months because they love the results!

Most Systems Specialists only work in one program (Dubsado, Asana, G-suite etc.) and often don’t consider the other programs or people in your business that need to use them. Prestridge & Co. creates systems and processes that streamline and integrate all of your programs. You’ll be assured they’ll work together cohesively so your entire business moves effortlessly.

In short, we’ll set up the systems, write the SOPs so anyone on your team can understand the steps of the process and utilize all the programs, and make sure they work and jive together. It’ll be easy for you to bring on a team because everyone will know how to best utilize your tools.

Our rates and packages are determined based on the level of support that you need and the level of expertise that’s required for our team to be successful in supporting your business. Every business is different, but the general rule applies: you get what you pay for.

A freelancing VA or solopreneur who’s just starting out will have different rates than a more experienced VA. Working with a small agency will provide you with more support and reassurances than an individual who might decide to change directions and discontinue your contract at any time.

There are pros and cons to every scenario, so the key question to ask yourself shouldn’t be based on price. Rather, you should evaluate our services based on the level of support and service you need for your business to continue to grow.

We are a small agency with multiple EVAs on our team.

When you’re matched with someone on our team, they’ll focus on providing you with comprehensive support that is focused on building a long-term relationship with you and your business. They’ll make an effort to get to know your clients and the existing team as appropriate. Their long-term focus will ultimately allow them to identify ways for you to streamline your business for growth and expansion.

We are very high-touch and like to look at your business backend with an eye towards integration and streamlining. We’ll set up systems that will serve your business well. And we’ll provide you with a more comprehensive level of executive support than you may be accustomed to with other task-only VAs. We’ll provide accountability and structure to your days in an effort to help you get things done.

Our mission is to re-stoke your entrepreneurial fire and help you recover from overwhelm and burnout from being a solopreneur. We’ll help run your business efficiently and give back your precious time that will allow you to increase revenue and grow your dream business.

There are a few different types of assistants based on the strengths of their skills and the areas in which they focus their work. Which one you hire should be based upon your needs and what tasks you’d like to be supported in.

There’s an Executive Virtual Assistant (EVA) (That's us!). Think of this person as a second you, minus your genius work. With our team, you’ll receive comprehensive CEO support that trickles down throughout the business (ie. they self-manage and actually help wrangle you, the CEO, so you get your genius work done while they take care of the rest.)

Then, there’s a Virtual Assistant (VA). A VA is typically task-based and focused on a defined scope of work. You can give this assistant a list of to-dos and they are capable of doing them, though they may not think outside the box or take initiative to do more. They typically need more direction and accountability as they aren’t well-versed in C-suite support like an EVA. You’ll likely need to manage VAs a bit more.

Your EVA can be like your second brain, except they think of details and system related things that your visionary, creative brain likely hasn’t considered. They stay on top of everything that’s happening with your company, so when there’s a question about a client or an event on your calendar, they’ll be your go-to person for the answer.

A retainer relationship is the Prestridge & Co. way of making sure you’re always fully supported. We don’t work by the hour or submit time reports to you. Instead, we get the job done, no matter how much time it takes. Some months, we’ll be supporting “business as usual.” Other months, you’ll need more support in order to complete a short term project in your business. And some months, you might even be taking an extended break from your business.

Our belief is that it all balances out. Rather than having the rate you pay change monthly based on the tasks at hand, we believe it’s more beneficial for all concerned to have a standard rate that remains consistent throughout our contract term.